Maintenance Request

Please note all maintenance requests must be submitted in writing as per your Residential Tenancy Agreement.

As per Residential Tenancies Act, Renters must continue to pay rent even if they are waiting for a repair to be made, so please do not stop paying rent.

We will contact your Rental Provider as soon as possible regarding the repair and have it attended to as quickly as we can. We will keep you informed of the progress along the way.

Non- Urgent and Urgent Repairs

Please complete the form below. Please be sure to include photos of the problem.

Anything on this list is legally defined as an urgent repair

burst water service
blocked or broken toilet system
serious roof leak
gas leak
dangerous electrical fault
flooding or serious flood damage
serious storm or fire damage
an essential service or appliance for hot water, water, cooking, heating, or laundering is not working
the gas, electricity or water supply is not working
a cooling appliance or service provided by the rental provider is not working
a safety-related device, such as a smoke alarm or pool fence, is not working
an appliance, fitting or fixture that is not working and causes a lot of water to be wasted
any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure
a serious problem with a lift or staircase.